TELUS – Case Study: VMware, Inc.
Growth in TELUS business lines and subscribers triggered the need to scale up its customer support staff. In 2009, TELUS began investing in VMware desktop virtualization to securely and reliably deliver the same customer support applications used by its Canadian call center employees to offshore call center partners worldwide. Today, a staff of just five IT workers supports the VMware Horizon View deployment, which has more than doubled in four years to nearly 3,000 concurrent users and 5,000 unique desktops.
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